Overview
Protecting the privacy and security of your personal information matters to Evolve FZCO ("Airlines-Deal," "we," "us," or "our"). This Privacy Policy describes how we gather, use, disclose and protect your information when you browse our website, use our services or get in touch with us by phone, email or any other channel. When you use our website and services, you agree to the data practices set out here.
The Information We Gather
Some information comes directly from you, and some is collected automatically as you use our website and services.
Personal Information: When you book, open an account or reach out to us, we may collect personal details such as:
- Your full name, gender and date of birth
- Your email address, phone number and postal address
- Your passport number, nationality and other travel document information
- Payment details, such as debit or credit card numbers
- Frequent flyer numbers, loyalty program information and travel preferences
- Special requests, for example meal requirements, wheelchair help or medical needs
- Details of an emergency contact
Non-Personal Information: Certain technical data is gathered automatically whenever you visit our website, such as:
- The type and version of your browser
- Your device type and operating system
- Your IP address and rough geographic location
- The pages you view, how long you stay on them and how you move around the site
- The site that referred you and the search terms that led you to us
- The date and time you accessed the site
How Your Information Is Used
The information we collect serves these purposes:
- Service Delivery: Processing your travel bookings, issuing tickets and managing your reservations with airlines and other travel suppliers
- Personalization: Tailoring your website experience and offering travel suggestions that reflect your preferences and past bookings
- Communication: Sending booking confirmations, itinerary changes and travel alerts, and replying to your questions
- Marketing: Sending newsletters, promotions and special offers you may find relevant, with your consent where the law requires it
- Analytics: Studying how the website is used so we can improve our services and the overall user experience
- Legal Compliance: Meeting our obligations under applicable laws, regulations and legal processes
- Fraud Prevention: Identifying, preventing and dealing with fraudulent or unauthorized transactions
When We Share Information
Your personal information may be shared with third parties in these situations:
- Travel Suppliers: Airlines, hotels, car rental firms and other travel suppliers receive the booking details they need to fulfill your reservations
- Payment Processors: Payment details go to secure, PCI-compliant payment processors so transactions can be completed
- Service Providers: Trusted third-party companies that help us run our website, conduct our business or serve you may receive information
- Legal Requirements: We may disclose information when a law, court order or government regulation requires it, or when we believe disclosure is needed to protect our rights or other people's safety
Without your explicit consent, we do not sell, trade or otherwise pass your personal information to outside parties for their own marketing.
Keeping Your Data Secure
A range of security measures is in place to keep your personal information safe. Sensitive data, payment details included, is sent using Secure Socket Layer (SSL) technology and stored encrypted in our databases. Only employees, contractors and agents who need the information to process it on our behalf can access it, and they are bound by strict contractual confidentiality obligations.
We work to protect your personal information using commercially acceptable means, but no online transmission or electronic storage method is 100% secure, so we cannot guarantee that your data is absolutely secure.
Cookies and Similar Technologies
We use cookies and comparable tracking technologies to improve your browsing experience, measure site traffic and learn where visitors come from. A cookie is a small text file stored on your device when you visit our website. Our Cookies Policy explains our use of cookies in more detail.
Your browser settings let you manage cookies and opt out of some tracking technologies. Be aware that turning cookies off may stop some website features from working properly.
Your Privacy Rights
Depending on where you live, you may have rights over your personal information, such as:
- Accessing the personal information we hold about you
- Asking us to correct information that is inaccurate or incomplete
- Asking us to delete your personal information
- Opting out of marketing messages
- Data portability
- Withdrawing your consent whenever you choose
You can exercise any of these rights by contacting us through the details listed below.
Protecting Children's Privacy
Children younger than 13 are not the audience for our website or services, and we do not knowingly collect personal information from them. Should we learn that we have collected personal information from a child under 13 without a parent's consent, we will act promptly to delete it.
Updates to This Policy
We may update or change this Privacy Policy at any time. When we do, we will update the date shown at the top of this page. Please review this policy from time to time to stay aware of how we protect your information. If you keep using our website and services after a change, you accept the revised policy.
How to Reach Us
For any question, concern or request about this Privacy Policy or how we handle data, contact us:
Phone: (800) 287-0781 (open 24/7)
Email: [email protected]
Address: IFZA Business Park - Building A2, Dubai, UAE