Accepting These Terms
These Terms and Conditions govern the Airlines-Deal website and services run by Evolve FZCO. When you access, browse or use them, you confirm that you have read and understood these terms and agree to be legally bound by them. If you disagree with any part of them, you must stop using our website and services at once. The terms cover every visitor, user and other person who accesses or uses our services, whether online, by phone or through any other channel.
Evolve FZCO may change these Terms and Conditions at any time, and any change takes effect once it is posted on our website. By continuing to use our services after a change, you accept the revised terms.
Our Role as an Intermediary
Airlines-Deal is an independent travel intermediary; we do not ourselves provide the travel services you book on our platform. We bear no liability for the acts, errors, omissions, representations, warranties, breaches or negligence of any travel supplier (airlines, hotels, car rental companies and tour operators among them), nor for any personal injury, death, damage to property or other loss or expense arising from them.
No airline, hotel, car rental company or other travel supplier featured on our website is owned, managed or controlled by us. Travel suppliers are independent contractors, not agents or employees of Evolve FZCO. Overbooking, schedule changes, flight cancellations, mechanical delays and any other action or failure to act by a travel supplier are not our responsibility.
Our Price Match Promise
We offer a price match guarantee against major competitors, among them Expedia, Orbitz, Priceline and Travelocity. A competing offer qualifies only if it covers an identical itinerary (the same airline, flight numbers, dates, cabin class and number of passengers) and can still be booked when you make your claim. Full details are set out on our Price Match Promise page.
Our Service Fees
Airlines-Deal charges service fees for the booking help and support it provides. They are charged on top of the base fare and the taxes set by airlines and other travel suppliers.
- Online Air Transactions: Domestic and international flight bookings may carry a service fee of up to $50 per passenger
- Phone Bookings: Additional service fees may apply to bookings made with our phone agents
- Complex Itineraries: Higher service fees may apply to multi-city, open-jaw or multi-airline itineraries
- Post-Ticketing Changes: Changes made once a ticket has been issued carry additional service fees, which are separate from any change fees the airline imposes
Before you complete your booking, we will show you every service fee that applies. See our Service Fees page for the full fee schedule.
Limits on Liability
As far as applicable law allows, Evolve FZCO and its officers, directors, employees, agents and affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages -- including, without limitation, lost profits, data, use, goodwill or other intangible losses -- that result from:
- Using, or being unable to use, our services
- The conduct or content of any third party on our website
- Unauthorized access to, use of or alteration of your transmissions or content
- Mistakes, errors or inaccuracies in pricing or availability information
- Failures by travel suppliers, including flight cancellations, delays and service disruptions
Our total liability will never be more than the service fees you actually paid to Evolve FZCO for the particular transaction on which the claim is based.
Cancellations and Refunds
Cancellation and refund rules are set mainly by the airline or travel supplier that sold your ticket or service. Once a booking is confirmed, Airlines-Deal service fees are generally not refundable.
- Within 24 Hours: In line with U.S. Department of Transportation regulations, most airline tickets booked with us can be cancelled for a full airfare refund within 24 hours of purchase. Our service fees may still be charged.
- After 24 Hours: Once the first 24 hours have passed, whether you can cancel and receive a refund depends on the fare rules of your particular ticket. Non-refundable tickets may qualify only for an airline credit, less any cancellation fees that apply.
- Processing Time: Depending on the airline and how you paid, approved refunds are usually processed within 60 to 90 business days. Once processed, a credit card refund may show on your next billing statement.
- Service Fee Refunds: After the 24-hour cancellation window closes, our service fees cannot be refunded unless the cancellation results from our own error.
Paying for Your Booking
Every booking must be paid in full when purchased, using a valid credit or debit card. Accepted cards include Visa, MasterCard, American Express and Discover. The cardholder has to be 18 or older and authorized to use the card provided.
When you give us your payment details, you authorize Evolve FZCO to charge your chosen payment method for the full booking amount, covering airfare, taxes, fees and our service fees. Charges will be shown on your statement as Evolve FZCO or Airlines-Deal.
If we suspect fraud, or if your payment method is declined or invalid, we may cancel the booking.
Resolving Disputes
Every dispute, claim or controversy that arises from or relates to these Terms and Conditions, or to their breach, termination, enforcement, interpretation or validity (including decisions about the scope or applicability of this agreement to arbitrate), will be settled as follows:
- Filing Deadline: A claim or dispute must be filed no later than two (2) years after the date of the event that gave rise to it. Any claim filed after that period is treated as waived and barred.
- Good Faith Negotiation: The parties will first try to settle the dispute by negotiating in good faith for sixty (60) days, starting from the date one party gives the other written notice of the dispute.
- Binding Arbitration: Should negotiation fail to resolve the dispute within those 60 days, either party may refer it to binding arbitration, to be held in Wilmington, Delaware, under the rules of the American Arbitration Association.
- Class Action Waiver: You agree that dispute resolution proceedings will take place on an individual basis only, and never as a class, consolidated or representative action.
Applicable Law
The laws of the State of Delaware govern these Terms and Conditions and will be used to interpret them, without regard to Delaware's conflict of law provisions.
Questions About These Terms
If anything in these Terms and Conditions is unclear, get in touch:
Phone: (800) 287-0781 (open 24/7)
Email: [email protected]
Address: IFZA Business Park - Building A2, Dubai, UAE